Zerodha: Users faced technical glitter on Wednesday morning in Jerodha’s app, one of India’s largest retail brokerage firm. Many users complained that the price of the share was not being updated on the app, after which there was a flood of complaints on social media. At 9:50 am, the brokerage firm accepted this glitch on X.
After the complaint of the users, Zerodha wrote on X, ‘Some of our users are having problems with prices updates on the app. We are checking it. Currently, login with Kite Web on the mobile browser. The order placement has not been affected. The company later reported that the technical problem has been fixed.
Some of our users are facing issues with price updates on the app. We’re checking this. For now, please log in to kite web on mobile browser. Order placement is not affected.
For the right segment, you can also check 20 depth on the app. – zerodha (@zerodhaonline) September 3, 2025
Why are such problems happening?
This technical problem has come at a time when monitoring of regulatory bodies on the broker’s technology system has increased. In December 2024, SEBI proposed an online monitoring system for broker system audit to reduce such problems. In its letter, SEBI had exposed several shortcomings in the current audit, such as weak quality checks, limited physical visits and flaws in sampling tests. To remove these shortcomings, SEBI suggested the stock exchanges to create a web-based portal, which would monitor the entire process of the audit. This will include everything from the appointment of auditors to physical examination of the broker’s system and submission of audit evidence.
The proposed draft also recommends keeping strict qualification criteria for the geo-location tracking of auditors, safe login, and audit professionals. In addition, SEBI said that exchanges may require sudden inspection of high -risk brokers, especially algorithmic trading, is required to conduct sudden inspection. All these steps aim to improve the reliability of the audit and reduce the increasing technical risks.